Returns & Exchanges

At Luminox, we want you to be completely satisfied with your purchase. If your fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

1

Initiate Your Request

Log into your Luminox account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

3

Label and Ship

Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing